Nvidia (Mellanox): How to check device end-of-life / end-of-support date

By Sai Kiran Pandrala · reviewed by Sai Kiran Pandrala, Editor Last verified: 2026-05-30

What this guide covers

How to check device end-of-life / end-of-support date in the Nvidia (Mellanox) support ecosystem.

Step-by-step

1. Sign in to https://enterprise-support.nvidia.com/
2. Navigate to End-of-Life / End-of-Sale notices.
3. Search the product code.
4. Note: End-of-Sale, End-of-Software-Maintenance, End-of-Vulnerability-Service, End-of-Hardware-Support.
5. Plan refresh before End-of-Hardware-Support.

Useful URLs

• Support portal: https://enterprise-support.nvidia.com/
• Open a case: https://enterprise-support.nvidia.com/s/createcase
• Bug / advisory search: https://docs.nvidia.com/networking/category/etmnetworkingdevices
• Knowledge base: https://docs.nvidia.com/networking/
• Security advisories (PSIRT): https://www.nvidia.com/en-us/security/
• Warranty lookup: https://www.nvidia.com/en-us/support/enterprise/services-and-support/

Frequently asked questions

Will this work on my specific Cumulus Linux / NVOS / SONiC version?

The procedure reflects current Cumulus Linux / NVOS / SONiC behaviour. Older releases may need minor syntax adjustments: use the CLI help (? or tab-completion) to verify.

Should I open a Nvidia Enterprise Support case immediately?

Open one if you suspect hardware failure or the symptom persists after a maintenance-window reload. Make sure your support entitlement is active first.

Where can I find the Nvidia (Mellanox) official documentation?

https://docs.nvidia.com/networking/, search the product family + feature name.

Is this procedure safe in production?

Test in a lab or maintenance window first. Capture pre-change state so you can roll back.

Related guides

• All Nvidia (Mellanox) fix guides → /nvidia/
• All vendor guides → /vendors/

Related fixes

Related guides worth a look while you sort this one out:

• Nvidia (Mellanox): How to check warranty / support contract status
• Nvidia (Mellanox): How to check security advisories for your product
• Nvidia (Mellanox): How to collect tech-support / diagnostic bundle
• Nvidia (Mellanox): How to open a support case
• Nvidia (Mellanox): How to register a device for warranty
• Nvidia (Mellanox): How to renew support contract

References

• Nvidia (Mellanox) support portal: https://enterprise-support.nvidia.com/
• Nvidia (Mellanox) knowledge base: https://docs.nvidia.com/networking/
• Nvidia (Mellanox) security advisories: https://www.nvidia.com/en-us/security/
• Open a case: https://enterprise-support.nvidia.com/s/createcase

Reference material, not professional advice. Validate against your specific Cumulus Linux / NVOS / SONiC version and test in a non-production environment before applying.

What changed recently?

Fault diagnosis on a Nvidia device goes faster when you map the symptom to a recent change:

• Did firmware update in the last 7 days?
• Did the network (router, ISP, VPN) change?
• Was the device moved physically?
• Did paired devices (phone, hub, app) update?
• Were any accessories swapped in or out?

The answer narrows the root cause to a manageable subset.

Before you start

A few things to confirm so the Nvidia device fix goes cleanly:

• Latest firmware downloaded if you're going to update.
• Warranty + support contract status checked. opening sealed parts may void it.
• Backup of current configuration (where applicable) taken.
• Spare parts on hand if you anticipate replacement.
• Adequate workspace, lighting, and time, rushing causes regressions.

Verification checklist

After applying the fix on your Nvidia device, confirm:

• The original symptom is no longer reproducible.
• Related features (status LEDs, app sync, paired accessories) still work.
• The device responds to a soft reboot without the fault returning.
• Any error codes that were on display have cleared.
• Documentation (your service log, the brand companion app) reflects the change.

Escalation guide

For a Nvidia device, the right escalation depends on impact:

• Cosmetic / minor: log a ticket via the Nvidia app or web portal. Response 1-3 business days.
• Mid-impact: phone support. Have your serial number ready.
• Critical (production down, safety issue): in-person dealer / TAC visit. Bring proof of purchase.
• Out of warranty: third-party repair shop with manufacturer-certified technicians.

More frequently asked questions

Can I roll this back if something breaks?

Yes for software-level changes (firmware rollback, config rollback). Hardware changes are usually one-way. Always back up settings before starting.

Are there safer alternatives for non-technical users?

Yes: the manufacturer's self-service troubleshooter (HP Smart, LG ThinQ, Samsung Members, similar) usually walks through the same steps in a guided UI. Use that first if you're not comfortable with menu paths.

Does this affect other devices on my network?

Generally no. The procedure is local to this device. Network-side changes (firmware updates that affect TLS, SMB, or routing) are flagged explicitly in the steps.

What if the fix returns after a reboot?

Persistent fault returns mean either: a hardware fault (escalate), a configuration that's being overwritten by a sync source (check cloud profiles), or a regression in a recent firmware update (rollback).

How long does this fix usually take?

Most users complete the steps in 20-45 minutes the first time, and 5-10 minutes on subsequent runs once the menu paths are familiar.