HowToFixMe
SMTP / Scan-to-Email

How to Configure GoDaddy Email SMTP on a Epson Printer

By Sai Kiran Pandrala · reviewed by Sai Kiran Pandrala, Editor Last verified: 2026-05-30

What this guide covers

Configure GoDaddy Email SMTP for scan-to-email on a Epson printer.

Step-by-step

  1. Confirm GoDaddy Workspace Email is your provider (not Microsoft 365 via GoDaddy).
  2. On the Epson printer web admin: SMTP Server.
  3. Server: smtpout.secureserver.net Port: 465 (SSL) or 587 (STARTTLS)
  4. Username: your full GoDaddy email address
  5. Password: the mailbox password
  6. Save and test.

What you'll need

Troubleshooting

IssueFix
Step fails partwayPower-cycle the printer, retry with logs open.
Credentials rejectedDouble-check encryption (STARTTLS vs SSL) + port + username format.
Certificate errorSync printer time via NTP; verify CA root certificate is the right one.
Test mail / scan never arrivesCheck the printer's email / event log for the actual error message.

Frequently asked questions

Does this guide apply to my specific model?

The procedure is the standard one for the brand. Wording in panel menus varies slightly between models. look for the closest matching menu. Vendor support sites have model-specific articles.

Is the configuration retained after a firmware update?

Usually yes, but enterprise WiFi credentials sometimes get cleared. Document your settings before any update.

Can I script this for a fleet of printers?

Most brands expose a SOAP or REST API on the embedded web server. Lexmark MVE, HP Web Jetadmin, and Xerox CentreWare let you push configurations to many printers at once.

Where do I see the brand's authoritative procedure?

The brand support site indexed for your exact model. Wording in panel menus varies between models.

Related guides worth a look while you sort this one out:

References

Reference material, not professional advice. When in doubt, call brand authorised service.

Why this matters for your day-to-day

the device in front of you that's misbehaving costs more than the fix itself: lost productivity, missed calls, security risk, even safety risk in some categories. Treating the symptom quickly with a documented procedure is cheaper than letting it persist. The steps above are written to get you back to working in under an hour where possible, and to flag clearly when escalation is the right call.

Before you start

A few things to confirm so the device fix goes cleanly:

How to confirm it's actually fixed

On this unit, the test is rarely "reboot and see". Use this list:

When to call How support instead

Escalate if:

More frequently asked questions

How long does this fix usually take?

Most users complete the steps in 20-45 minutes the first time, and 5-10 minutes on subsequent runs once the menu paths are familiar.

Will this void my warranty?

Applying official firmware updates and following the user manual will not affect warranty. Opening sealed components, jumping safety circuits, or using third-party parts can void warranty in most jurisdictions.

What if my model isn't exactly the same revision?

Cross-check the model code on the rating plate against the manufacturer support page. Major firmware generations sometimes shift the menu path; the option is usually under a similarly-named section.

What if the fix returns after a reboot?

Persistent fault returns mean either: a hardware fault (escalate), a configuration that's being overwritten by a sync source (check cloud profiles), or a regression in a recent firmware update (rollback).

Why is this happening on a brand-new unit?

Out-of-box defects do occur. If you've owned the device under 30 days and the symptom persists after a factory reset, escalate to the seller for replacement under DOA terms before opening a manufacturer support case.

Topology deep dive (how the email path actually flows)

When a Epson printer sends scan-to-email or a status alert, the packet path is rarely "printer to relay." In the Bengaluru SMB offices I look after, the path is printer → office LAN switch → firewall NAT → ISP gateway → public DNS → SMTP relay → recipient mailbox. Each hop has a quirk that can drop the mail.

The printer holds an SMTP profile inside its embedded web server (EWS). For Epson hardware that EWS is reached at http://<printer-ip>/ or the brand app shows the same screens. Outbound TCP 587 (STARTTLS) is the modern default; some legacy relays still want 465 (implicit TLS) and a few old units only do plain 25.

Two things bite first-time deployers in India:

The SPF and DKIM checks happen at the relay, not the printer. A printer cannot sign DKIM; it relies on the relay's domain reputation. That is why scan-to-email from a Epson unit fails so often when someone tries to use a fresh Mailgun or SendGrid sub-account with no DNS records, and why corporate Exchange just works.

Configuration walkthrough (panel + EWS, screen by screen)

Do not jump straight to the SMTP fields. Two pre-flights save an hour of debugging:

  1. Set the printer date and time via NTP. Network → TCP/IP → NTP Server: in.pool.ntp.org. Verify the printer clock matches your phone clock to within a minute.
  2. Confirm DNS resolution. From a workstation on the same subnet, run nslookup smtp.<your-relay>.com. If that fails on the workstation, it will fail on the printer too.

Open the printer EWS. Log in as Administrator (default user is usually blank or "admin" with no password; change this on day one). Navigate to: Network → Email Server Settings (Epson calls it "Email Server"; Brother calls it "SMTP").

  1. Authentication method: SMTP-AUTH for most relays; None only for unauthenticated on-prem Exchange with IP allow-list.
  2. Authenticated account: the relay username, often the full email address.
  3. Authenticated password: the app password or relay API key. Never the AD password directly.
  4. Sender address: a real mailbox on the relay's allowed-from list. SPF will reject random "noreply@printer.local" addresses.
  5. SMTP server: hostname, not IP. The TLS cert is bound to the name.
  6. Port: 587 with STARTTLS for almost all SaaS relays; 465 for implicit TLS on older Exchange; 25 only on internal hops.
  7. Secure connection: STARTTLS.

Save and run the "Test connection" button. The EWS will return a code: 0 means success, 21 means handshake failed (wrong port or TLS), 33 means auth failed (password), 4xx means relay rejected the sender (SPF or sender not allow-listed).

Troubleshooting commands by platform

From Windows 11

# Verify printer reachable
Test-NetConnection -ComputerName <printer-ip> -Port 9100
Test-NetConnection -ComputerName <printer-ip> -Port 631   # IPP
Test-NetConnection -ComputerName <printer-ip> -Port 80    # EWS

# Show installed printer ports
Get-PrinterPort | Where-Object { $_.PrinterHostAddress -eq '<printer-ip>' }

# Print spooler health
Get-Service Spooler
Restart-Service Spooler -Force

# Driver installed?
Get-PrinterDriver | Where-Object Manufacturer -like '*Epson*'

From macOS

# Test raw 9100 from terminal
nc -vz <printer-ip> 9100

# List printers known to CUPS
lpstat -p -d

# Print a CUPS test
lp -d <queue-name> /usr/share/cups/data/default-testpage.pdf

# AirPrint advertising?
dns-sd -B _ipp._tcp .

# Clear stuck jobs
cancel -a <queue-name>

From a Linux jumphost

# IPP discovery
avahi-browse -art _ipp._tcp

# SNMP query (works on most Epson units with public community)
snmpwalk -v 2c -c public <printer-ip> 1.3.6.1.2.1.43.10.2.1.4

# SMTP STARTTLS test (if configuring scan-to-email)
openssl s_client -starttls smtp -connect smtp.<relay>.com:587

# Capture printer-to-cloud traffic
sudo tcpdump -i any host <printer-ip> and port 443 -w printer-cloud.pcap

From the printer EWS

Common error codes you will hit

India compliance and deployment notes

A printer is a regulated electrical appliance under BIS standards (IS 13252 / IEC 60950-1 series for older units; IS 13252 Part 1:2010 / IEC 62368-1 for new). The Epson units sold by authorised channel partners carry the BIS R-number. Grey-market imports do not, and a corporate insurance auditor will flag them on a fixed-asset audit.

BEE star labels apply to laser printers above 30 ppm; a 5-star label cuts about 35 percent of standby draw versus a 1-star unit. Over a 5-year office life on a 50-printer fleet, the saving runs about INR 1.2 lakh on electricity at INR 8 per kWh commercial tariff.

DPDP Act 2023 implications for printers:

GeM (Government e-Marketplace) procurement for Epson units lists rate-contract prices for 2026: entry mono inkjet INR 8,200 to INR 12,500; office multifunction inkjet INR 18,500 to INR 32,000; SMB colour laser INR 38,000 to INR 75,000; A3 office MFD INR 1.2 lakh to INR 2.6 lakh. GST is 18 percent on top.

AMC (annual maintenance contract) on a typical office MFD: INR 6,000 to INR 14,000 per year covering parts and labour but not consumables. A break-fix call without AMC runs INR 1,200 site visit plus parts at MRP.

Real-world deployment I did

Last March I configured 14 Epson units for a charted-accountant firm in Indiranagar. They wanted scan-to-email going to a client folder via SendGrid. Setup looked clean on paper: 587, STARTTLS, API key, sender address on the verified domain.

Half the units worked. The other half threw error 21 on the EWS test button. Same firmware, same patch level, same network. After 90 minutes of staring at logs I caught it: the failing units were on a different gateway switch, and the office had two ISP links with a load balancer in front. One link was an Airtel leased line, the other a Jio Fiber FTTH. Jio FTTH blocked outbound 587 to smtp.sendgrid.net as part of its SMB anti-spam policy. The Airtel link did not.

The fix was a policy-route on the MikroTik RB4011 sending all printer SMTP traffic to the Airtel link. Took 6 minutes once I knew the cause. The 90 minutes before that were free education.

Lesson: never trust dual-WAN to behave the same on both links for SMTP. Always test from each link independently before you blame the printer.

FAQs (extended)

What is the realistic lifespan of a Epson office printer in Indian conditions?

Consumer inkjets last 3 to 4 years of moderate use (about 20,000 pages). Office multifunction inkjets handle 5 years and 100,000 pages. Office mono lasers go 6 to 8 years at 150,000 pages. Dust, humidity, and power fluctuations shorten that by about 25 percent in non-air-conditioned offices. Pair the printer with a 1 KVA online UPS (about INR 6,500) and life expectancy goes back up.

Should I buy CISS (continuous ink supply system) tanks or stick with cartridges?

Epson EcoTank / Ink Tank models from the brand are factory CISS. Stable, warranty-supported, cost per page roughly INR 0.18 mono and INR 0.25 colour. Third-party CISS kits void warranty and frequently cause printhead clogs in Indian dust. Worth it only if you print 500-plus pages a month.

How do I bulk-deploy this configuration to many printers?

Use the brand's fleet tool: Epson Device Admin (free), Brother BRAdmin Professional 4 (free for under 200 units). Both let you export a config from one tested unit and push it to all others over TCP. For mixed fleets, use vendor-neutral tools like PaperCut MF or PrintLogic to handle policy.

What logging does a Epson printer keep, and how do I export it?

The EWS Event Log holds about 1,000 events; download as CSV under Logs → Event Log. SNMP traps go to a configured trap receiver; tie them to a syslog server for long-term retention. For BFSI or healthcare, also enable secure print job logging (per-user, per-job), which retains hashes of every printed file for compliance.

Can I run this without internet access?

Print and scan to local SMB work offline. Cloud features, firmware update, NTP, and remote-support tools need outbound 443. For air-gapped environments, set the printer clock manually each month and accept that the cert chain may eventually expire (cloud broker certs renew yearly; offline clocks drift fastest in the first quarter after install).

How often should I update firmware?

Quarterly for security fixes. Skip mid-cycle feature releases unless the release note specifically addresses a bug you have hit. Always export the configuration to JSON or XML before any update; firmware updates have wiped enterprise WiFi creds on multiple Epson firmware lines in the last 2 years.

What is the warranty position if I use third-party toner or ink?

Epson India position: third-party consumables do not void the printer warranty by themselves. However, damage caused by a non-genuine consumable is not covered. In practice, the technician will often blame the third-party toner for any subsequent failure. For business-critical units, use genuine consumables and keep the receipts.

Is remote support safe to enable?

Brand remote support (Brother Web Connect remote diagnostics, Epson Connect remote service) opens an outbound persistent TCP 443 connection. Vendors can pull logs, change settings, and push firmware. For low-risk offices it is convenient. For BFSI, regulated sectors, and government, disable it under the security policy and document the decision.