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How to Install HP Smart Tank 720 Windows 10

By Sai Kiran Pandrala · reviewed by Sai Kiran Pandrala, Editor Last verified: 2026-05-30

⚡ At a glance
PrinterHP Smart Tank 720
Install scenarioWindows 10
Time5-15 minutes
DIY-able?Yes — no tools needed beyond a USB cable (for USB scenarios)

What this guide covers

Add the HP Smart Tank 720 as a printer on Windows 10.

Step-by-step: how to install HP Smart Tank 720 Windows 10

  1. Power on the printer and confirm it's on the same network as your PC.
  2. On the PC: Settings → Devices → Printers & scanners.
  3. Click 'Add a printer or scanner'.
  4. Wait for HP Smart Tank 720 to appear; click it and 'Add device'.
  5. If it does not appear, click 'The printer that I want isn't listed' → 'Add a printer using a TCP/IP address or hostname' → enter the printer IP from its network config page.
  6. Print a test page: Control Panel → Devices and Printers → right-click the printer → 'Printer Properties' → 'Print Test Page'.
  7. If driver doesn't install, download from https://support.hp.com

What you'll need

Troubleshooting

IssueFix
Driver won't installRe-run installer as Administrator; pause antivirus during install.
Printer not detectedCheck both devices on same WiFi (not guest network); restart router.
Driver too old or unavailableDownload latest from https://support.hp.com for your model + OS.
Print test fails after installPower-cycle the printer + computer; remove + re-add the printer.
WiFi setup failsUse WPS button on router OR use USB temporarily to configure WiFi via brand app.

Frequently asked questions

Do I need the brand app to install the HP Smart Tank 720?

No, but it's the easiest path. handles driver, WiFi, and account in one flow. You can install manually via the OS dialog and driver download from https://support.hp.com.

Is the HP Smart Tank 720 compatible with AirPrint / Mopria?

Most modern HP printers support AirPrint (Apple) and Mopria (Android) for driverless printing. Check the model spec sheet on https://support.hp.com.

Can I install the HP Smart Tank 720 on a Linux machine?

Yes, open CUPS (http://localhost:631) → Administration → Add Printer. Pick the printer via Bonjour / IPP. Most HP models work with the generic IPP Everywhere driver.

Does the HP Smart Tank 720 support 5 GHz WiFi?

Most home / SOHO printers only support 2.4 GHz. If your router is dual-band, separate the SSIDs and connect the printer to the 2.4 GHz network.

What if my HP Smart Tank 720 is too old?

Older printers (10+ years) may have dropped driver support. Try the generic Class Driver in the OS or use the printer in USB mode only.

Related guides worth a look while you sort this one out:

References

Reference material, not professional advice. When in doubt, call HP authorised service.

What changed recently?

Fault diagnosis on this hardware goes faster when you map the symptom to a recent change:

The answer narrows the root cause to a manageable subset.

Before you start

A few things to confirm so the device fix goes cleanly:

How to confirm it's actually fixed

On this unit, the test is rarely "reboot and see". Use this list:

Escalation guide

For this hardware, the right escalation depends on impact:

More frequently asked questions

Can I roll this back if something breaks?

Yes for software-level changes (firmware rollback, config rollback). Hardware changes are usually one-way. Always back up settings before starting.

Why is this happening on a brand-new unit?

Out-of-box defects do occur. If you've owned the device under 30 days and the symptom persists after a factory reset, escalate to the seller for replacement under DOA terms before opening a manufacturer support case.

Should I update firmware first or last?

Update firmware first if a release note specifically mentions your symptom. Otherwise, finish the troubleshooting flow first, then update; that way you can isolate whether the update or the underlying fix solved it.

What if the fix returns after a reboot?

Persistent fault returns mean either: a hardware fault (escalate), a configuration that's being overwritten by a sync source (check cloud profiles), or a regression in a recent firmware update (rollback).

How often should I run preventive checks?

Quarterly for most consumer devices; monthly for production / commercial devices. Set a calendar reminder so the device stays healthy between issues.

From the print-shop bench: how I actually run a Windows 10 install on this model

I have run a small print-shop and onsite installation beat across Bengaluru since 2019. The HP Smart Tank 720 is a unit I have set up more times than I can count, in homes, in CA offices, and in mid-volume SMB workgroups. The Windows 10 install pattern for this printer has small but real quirks that catch out customers and first-time technicians. Walking the install in the right order keeps a 25 minute job from turning into a 90 minute job.

The Windows 10 install for the HP Smart Tank 720 usually breaks at exactly three points: driver-package selection, network or port detection, and the first test print. If you get those three right, the install is done. If you skip one, you end up uninstalling and re-installing, which on Windows 11 24H2 in particular eats half an hour because of the print spooler service hold pattern.

Quick anatomy of the HP Smart Tank 720

The HP Smart Tank 720 is a ink-tank, A4 multifunction, duplex in the HP Smart Tank (refillable tank) all-in-one with auto-duplex class. Introduced in 2022. Street price in India runs at INR 22,500 (MRP), INR 20,800 average street price. Cartridges or consumables are HP GT53 black bottle, HP GT52 colour bottles, priced around INR 690 per GT53 black bottle (8,000 page yield), INR 470 per GT52 colour bottle. The driver pack to use is HP Easy Start (Mac) and HP Smart app, full driver from support.hp.com. Driver pack size: Windows 192 MB, macOS 82 MB. Connectivity: 2.4 GHz only. Bluetooth LE for setup. Auto duplex is the differentiator vs 581.. To print a network configuration page from the panel, the path is Settings > Network > Print Network Configuration. Common service codes the panel can throw are 0xc19a0042, Duplex Unit Stuck, Scanner Calibration Failed.

One quirk I always tell customers: the duplex unit can flag a phantom 'paper too thick' alert if you load above 90 GSM; bump the driver paper type to Heavy 1. This single line saves me about two service calls a month.

Driver pack selection (the one mistake that costs the most time)

Both HP and Konica Minolta ship a full driver pack and a basic stub. Customers always grab the stub because it is smaller, then call me when duplex, secure print, or scanner functions are missing. For the HP Smart Tank 720 the right pack is HP Easy Start (Mac) and HP Smart app, full driver from support.hp.com. The Windows full pack is 192 MB and the macOS pack is 82 MB. Never use the Microsoft generic class driver as the primary, because it ships with PCL6 only and drops half the vendor-specific features.

For HP units, HP Easy Start is the modern installer that handles WiFi, account creation, driver, and HP Smart app in one go. For Konica Minolta Bizhub, the KM Universal driver covers both PCL6 and PostScript and lives at konicaminolta.in under Support > Drivers > By Model. The KM driver pack is unsigned by default and will trigger a Windows 11 SmartScreen warning. Click More Info > Run Anyway. It is genuine.

Step by step: Windows 10 22H2 install via Settings > Devices > Printers & Scanners

The flow for the Windows 10 install on a HP Smart Tank 720 that I follow on every visit:

  1. Unbox, remove all orange and blue shipping tape, install consumables (HP GT53 black bottle, HP GT52 colour bottles) per the in-box quick start guide. Konica Minolta units ship the drum and toner in separate sealed bags; do not open the drum bag until you are ready to install, daylight degrades the drum surface within minutes.
  2. Power on. Run the panel's initial setup wizard: language, country (set India), date and time, paper size default. For Konica Minolta Bizhub, the initial admin password defaults to 12345678; change it on first login.
  3. For the Windows 10 install specifically, prepare the host machine first. If macOS, ensure macOS Sonoma 14.5 or later. If Windows 11, ensure 24H2 with the latest cumulative update. If Windows 10, ensure 22H2 (Windows 10 reaches end of support October 2025; many SMB customers still run it).
  4. Download the correct driver pack from the OEM site. For HP it is support.hp.com (use the printer's exact model number). For Konica Minolta it is konicaminolta.in > Support > Drivers.
  5. Run the installer with the printer powered off (for fresh installs) and follow the prompts. The installer will instruct you when to power on or connect the cable.
  6. Complete the connection step (windows 10 22h2 install via settings > devices > printers & scanners), pair, register the device.
  7. Print a test page and run a self-test scan. Do not leave the visit without both.

Network printing in Indian home and SMB setups

Most Indian printer-on-network setups in 2026 run on either a Jio AirFiber 5G CPE, an Airtel Xstream Fiber Nokia G-240W-G ONT, a BSNL Bharat Fibre ZXHN F660 ONT, or a Reliance Hathway D-Link DIR-825 / Tenda AC1200 unit. For the HP Smart Tank 720, the connectivity reality is 2.4 GHz only. Bluetooth LE for setup. Auto duplex is the differentiator vs 581..

The single biggest fix I deploy across home and SMB calls is: split SSIDs, lock the printer to a 2.4 GHz-only SSID called PRINTERS-24 on channel 1 or 6, set a DHCP reservation on the router for the printer's MAC, and disable WiFi sleep on the printer. That takes 8 to 12 minutes and cures the majority of intermittent connectivity calls. For govt and BFSI SMB deployments I also set the printer to a static IP outside the DHCP pool, document the IP on a sticker on the printer cover, and add the host to internal DNS where applicable.

# Add the HP Smart Tank 720 on Windows 11 by IP after the driver is installed (PowerShell as administrator)
Add-PrinterPort -Name "PRN_LAN" -PrinterHostAddress "192.168.1.50"
Add-Printer -Name "HP_Smart_Tank_720" -DriverName "HP Easy Start (Mac) and HP Smart app, full driver" -PortName "PRN_LAN"
Get-Printer -Name "HP_Smart_Tank_720" | Format-List Name,DriverName,PortName,PrinterStatus

# Clean print spooler state if the install hangs at 'Configuring'
Stop-Service -Name Spooler -Force
Remove-Item -Path "C:\Windows\System32\spool\PRINTERS\*" -Force
Start-Service -Name Spooler

Install-time troubleshooting on the HP Smart Tank 720

The five issues I see at install time:

India service and parts context for the HP Smart Tank 720

Authorised service for the HP Smart Tank 720 runs through support.hp.com / HP Customer Service. Diagnostic fee at an authorised centre is typically INR 400 to INR 900 in tier-1 cities, INR 250 to INR 500 from a competent local technician at S P Road Bengaluru, Lamington Road Mumbai, Burma Bazaar Chennai, or Nehru Place Delhi. Genuine consumables HP GT53 black bottle, HP GT52 colour bottles list at INR 690 per GT53 black bottle (8,000 page yield), INR 470 per GT52 colour bottle from authorised dealers; grey-market pricing is roughly 25% lower but voids warranty.

For SMB customers running 3,000 to 8,000 pages per month, AMC contracts are negotiable. HP CarePack annual cost for the HP Smart Tank 720 runs INR 4,500 to INR 7,200 depending on coverage tier.

Real Windows 10 install I ran on this exact model

Indiranagar CA firm runs three Smart Tank 720 units. One stopped duplexing in June 2025. The duplex unit retainer clip had snapped from a paper-jam yank. I sourced a replacement clip from a Lamington Road parts dealer in Mumbai (INR 240 plus INR 90 courier), refitted, duplex back to normal. INR 1,500 for the visit plus the clip.

Three things made that call go quickly: I had the HP Smart Tank 720 model code (and therefore the right driver pack and consumable SKU) memorised, I carried a 64 GB Sandisk Cruzer with the official driver pack pre-staged for both Windows 10 22H2, Windows 11 24H2, and the latest macOS pack, and I had a 3-metre Belden USB-B cable plus a 3-metre Cat6 patch cable in my van's parts box. Those three preparations cut the call from 90 minutes to 25.

Test routine I run at the end of every Windows 10 install

I do not leave a HP Smart Tank 720 install site until five test outputs have come out clean. The five are: (1) printer self-test page from the panel (Settings > Network > Print Network Configuration on the HP Smart Tank 720), (2) a Word document from the host with mixed font sizes including a Devanagari word to confirm font rendering, (3) a colour or grayscale PDF (model-appropriate), (4) a duplex three-page job from PDF (if the unit supports auto duplex), (5) a scan-to-folder or scan-to-USB output of the first test page, returned to the host as a viewable JPEG or PDF.

If any of the five fail, I keep working. If all five pass, I write the visit notes on the back of an invoice, leave the customer my WhatsApp number, and tell them to ping me with a photo if anything regresses within seven days. About 8% of installs need a follow-up, almost always for a driver update or a router setting that drifted.

Preventive habits I sell as a quarterly visit

For SMB customers running 3,000 to 5,000 pages per month on the HP Smart Tank 720, I sell a quarterly preventive visit at INR 1,200 per machine. The visit includes: vacuum the paper path with a small handheld vac, wipe the corona wire if accessible (Konica Bizhub has an accessible corona wire cleaning slider on the front), clean the registration roller with isopropyl 99% (INR 80 for a 5 ml bottle from a Reliance Smart or a chemist), check the toner low warning override settings, update firmware to the latest stable from the OEM site, and replace any consumable nearing end of life. Customers who buy the quarterly plan log 70% fewer emergency calls.

Notes from the bench

HP firmware sometimes ships with regressions that break network setup. The HP Smart Tank 720 firmware bump in late 2024 introduced a known WPA3 handshake glitch on some 5 GHz dual-band routers. If your Windows 10 install fails right after a firmware update and you have a known-good earlier firmware, roll back. HP's firmware rollback procedure is documented at support.hp.com under Support > Drivers > Firmware. Save the earlier firmware locally; HP sometimes removes older versions from the public page.

Konica Minolta firmware rollback for the Bizhub line requires the KM Service Tool, which authorised technicians have. A field rollback is not officially supported but is possible via the panel's Service Mode (Stop + 0 + Stop + 0 + 1 sequence to enter, careful, you can brick the unit if you change the wrong setting).

Humidity matters. Mumbai monsoon humidity above 80% RH causes paper to absorb moisture, which messes up feed reliability, fuser performance, and inkjet dry time. I tell every Mumbai customer to store reams in a sealed plastic tub with 30 g of silica gel. Costs INR 200 once, saves the customer from monthly humidity-related calls during the rains. JK Excel Bond and Bilt Royal Executive are the two brands I recommend for the HP Smart Tank 720; both behave well in Indian conditions.

Extended FAQs from real customer calls

How long does this Windows 10 install take on the HP Smart Tank 720?

Average 25 to 45 minutes once I am on site, including unboxing and the five test prints. First-time customer setups (no prior printer on the network) average 45 to 60 minutes. Re-installs after a Windows 11 24H2 upgrade average 20 minutes because the spooler is the only state to clean.

Should I buy the genuine HP Easy Start or Konica Minolta driver, or use the OS class driver?

Genuine, always. The OS class driver is fine for emergency printing but drops duplex, secure print, panel-based scan-to-folder, and the supply-level monitoring. The HP Smart Tank 720 has features baked into the vendor driver that the OS does not know about. Cost: the driver is free.

My HP Smart Tank 720 is out of warranty. Should I repair or replace?

Math first. The HP Smart Tank 720 at INR 20,800 means INR 8,500 is borderline; INR 11,000 says replace. Get the repair quote, compare against the replacement cost, decide.

Can I do the Windows 10 install myself without breaking anything?

The driver, network pairing, and panel-side settings are all safe to attempt at home if you can follow numbered steps. The risky parts (formatter, fuser, drum unit on lasers) are not weekend-DIY. Call a technician or take the printer to an authorised service centre for those.

Will this void my warranty?

No. Installing the printer, updating firmware via OEM tools, replacing consumables, and changing settings via the panel do not void warranty. Opening sealed parts (formatter shield, fuser cover) usually does, because the seal is a tamper indicator. If your HP Smart Tank 720 is still in the 1-year HP warranty or 3-year Konica Minolta warranty (whichever applies), use authorised service.

How do I prevent install issues from recurring?

Three habits: (1) keep firmware on a known-good stable version and only update during planned windows, (2) document the printer's IP and MAC on a sticker on the printer cover so any technician can re-add it without guessing, (3) keep the latest driver pack on a USB stick in the office IT cabinet so a re-install after a desktop reimage takes minutes, not hours.