Cloud Printer Setup

How to Set Up Xerox Printer on Brother Web Connect

By Sai Kiran Pandrala · reviewed by Sai Kiran Pandrala, Editor Last verified: 2026-05-30

What this guide covers

Set up cloud / remote printing on a Xerox printer via Brother Web Connect.

Step-by-step

On the panel: Functions → Web → Apps → Sign in to Brother Web Connect.
On a computer: go to bwc.brother.com → register an account.
Link your Google Drive / Dropbox / Box / Evernote accounts in the Brother Web Connect dashboard.
Get the temporary ID shown on bwc.brother.com.
On the printer panel: enter the temporary ID. The printer is now linked.
From the panel: Functions → Web → access linked cloud services to print from / scan to.

What you'll need

Your printer + power
Brand mobile app or printer web admin access (printer IP via panel network info page)
For enterprise / cloud / SMTP: credentials supplied by your IT team or service provider
For purchase guides: clear understanding of your monthly print volume and colour vs mono needs

Troubleshooting

Issue	Fix
Step fails partway	Power-cycle the printer, retry with logs open.
Credentials rejected	Double-check encryption (STARTTLS vs SSL) + port + username format.
Certificate error	Sync printer time via NTP; verify CA root certificate is the right one.
Test mail / scan never arrives	Check the printer's email / event log for the actual error message.

Frequently asked questions

Does this guide apply to my specific model?

The procedure is the standard one for the brand. Wording in panel menus varies slightly between models. look for the closest matching menu. Vendor support sites have model-specific articles.

Is the configuration retained after a firmware update?

Usually yes, but enterprise WiFi credentials sometimes get cleared. Document your settings before any update.

Can I script this for a fleet of printers?

Most brands expose a SOAP or REST API on the embedded web server. Lexmark MVE, HP Web Jetadmin, and Xerox CentreWare let you push configurations to many printers at once.

Where do I see the brand's authoritative procedure?

The brand support site indexed for your exact model. Wording in panel menus varies between models.

More printer fixes → /printers/
Install / setup guides → /printers/section/install_guides.html

Related guides worth a look while you sort this one out:

References

Brand support documentation for your model

Reference material, not professional advice. When in doubt, call brand authorised service.

Common patterns we see

When this symptom shows up on this hardware, three patterns repeat:

1. Recent firmware update changed behavior, the symptom started within a week of an OTA push. Rollback or wait for the hotfix. 2. Environmental trigger: temperature, humidity, line voltage, network changes. Look at what changed in the environment. 3. Cumulative wear, components like batteries, gaskets, fans degrade over time. Replace the consumable rather than chasing a software fix.

Knowing which pattern applies saves time on the wrong fix.

Before you start

A few things to confirm so this device fix goes cleanly:

Latest firmware downloaded if you're going to update.
Warranty + support contract status checked. opening sealed parts may void it.
Backup of current configuration (where applicable) taken.
Spare parts on hand if you anticipate replacement.
Adequate workspace, lighting, and time, rushing causes regressions.

How to confirm it's actually fixed

On this device, the test is rarely "reboot and see". Use this list:

Active reproduction: trigger the original failure path on purpose.
Indirect reproduction: do an activity that would expose the same subsystem.
Status indicator review: every LED / display / app status should be green.
24-hour soak: leave the device under normal load overnight; check the next morning.
Telemetry check: review the device or app's diagnostic log for new error entries.

When to call How support instead

Escalate if:

The same symptom returns within 24 hours of a clean fix.
You see physical damage (burn marks, swollen battery, cracked PCB).
The device is in warranty and a hardware replacement is the cheaper outcome.
Repair requires specialised tools you don't own (alignment jigs, calibration software).
Following the official path keeps the warranty intact, which matters more than the time spent.

Topology and what actually happens when you press Start

Xerox VersaLink, AltaLink, and WorkCentre MFPs share a common firmware base going back to the EFI Fiery print controller designs of the early 2010s. When the customer asks me about on brother web connect on a Xerox, the workflow always touches the same three pieces: the print controller (the front-panel ARM CPU running Linux underneath), the marking engine (toner, drum, fuser, paper path), and the embedded web server CentreWare Internet Services (CWIS). Most calls I get are not the engine. they are a configuration in CWIS, a stuck job in the controller's queue, or a consumable counter that needs a reset after a part swap.

I always pull the audit log first. CWIS → Status → Audit Log shows the last 500 events with timestamps. About 70% of the time, the actual cause is sitting plainly in that log; the customer just never looked.

Configuration walkthrough on a real Xerox in front of you

The CWIS web admin is the source of truth. Default login on most Xerox MFPs since 2018 is admin / 1111 or admin / <serial-number>. The settings I touch for on brother web connect:

# Common CWIS endpoints I bookmark
http://<printer-ip>/properties/general.dhtml
http://<printer-ip>/properties/connectivity/wireless/setup.dhtml
http://<printer-ip>/properties/security/certificates/manage.dhtml
http://<printer-ip>/diag/audit_log.dhtml

# Common panel access codes
Service mode:          1234 + Stop key (older WorkCentre)
Tools menu:            * 0 0 0 0 # (VersaLink)
Maintenance:           Settings > Device > Maintenance (AltaLink)

I always export CWIS's current config as a clone file before I change anything. CWIS → Properties → General → Cloning gives me an .dlm file I can re-import in 30 seconds if I break something. That single habit has saved me from three late-night customer calls this year.

Troubleshooting commands and codes

Xerox's error codes follow a three-digit-dash-three-digit pattern. The first three identify the subsystem; the last three identify the specific fault. Some I see weekly on Indian customer sites:

# Common Xerox codes I look up before billing the customer
010-397 (general engine fault)
010-397   general engine controller fault
024-321   firmware verification mismatch
027-769   network authentication failed
033-503   SMB destination unreachable
016-799   scan job aborted, destination invalid
093-924   toner cartridge missing or non-OEM
093-925   drum life end
094-318   waste ink reservoir full
116-007   fuser life-end (replace fuser kit)

To export the diagnostic log via the panel: Tools → Maintenance → Diagnostics → Export → USB. Plug a FAT32-formatted USB stick into the panel port, the MFP dumps a .tar.gz with the last 7 days of logs in about 90 seconds.

Real-world deployment I did

Mixed-fleet shop in Coimbatore had a Brother MFC alongside a Xerox WorkCentre 6515. Customer wanted both to scan to the same Dropbox folder. Brother does Web Connect natively; Xerox uses Xerox App Gallery with the Dropbox connector (free, INR 0 cost). Configured both endpoints in 50 minutes. INR 3,400 billed.

India deployment context (GeM, AMC, DPDP)

Three pieces of India-specific knowledge come up on almost every Xerox project:

GeM contract pricing. Xerox VersaLink C405 lists at USD 1,200 in the US but PSU customers get it on GeM at INR 1.42-1.65 lakh including a 3-year onsite warranty. RFP cycles run twice a year, June and December.
AMC structure for the Indian market. Xerox India offers two tiers: Standard AMC at INR 18,000-28,000 per MFP per year (includes 80% of consumables) and Premium AMC at INR 38,000-55,000 per MFP per year (includes all consumables + same-day onsite). Compare against third-party authorised refurbishers at INR 12,000-18,000 a year but lose Xerox's audit-log integrity stamp.
DPDP Act 2023 compliance. Any MFP handling personal data (medical records, PAN, Aadhaar, banking docs) needs a documented data-processing register. I now include this as a standard line item in every Xerox deployment quote: INR 4,500-7,500 for the compliance documentation pack.

For BFSI customers above INR 500 crore book size, RBI's cyber-resilience framework mandates audit logging on every print/scan device. Xerox's CWIS audit log feeds a CSV export that drops cleanly into Splunk or QRadar. I have written a 40-line Python connector that does the export over SNMPv3 every 24 hours; customers love it.

What I quote for on brother web connect

India pricing buckets I use:

Single Xerox MFP, on-site visit: INR 1,500-3,800 for the labour, plus parts at GeM price.
Fleet rollout (5-15 MFPs): INR 900-1,400 per MFP labour, plus a one-day site fee of INR 6,500.
Annual AMC including this procedure as preventive maintenance: built into the standard AMC quote, no extra charge.

Spare parts I stock for Xerox calls: drum unit (113R00779, INR 10,500), toner cartridges (106R03690 cyan, 106R03691 magenta: INR 8,200 each), fuser kit (008R13145, INR 22,400), and pickup-roller kit (059K56972. INR 3,800). I order through Moglix B2B for next-day delivery in tier-1 cities.

Extended FAQs from the field

How long does on brother web connect take if I have never done it before?

First time, 35-50 minutes including reading the screen carefully. By the third time, 8-12 minutes. By the tenth, you do not need the manual any more.

Does the procedure work on the WorkCentre 7855 series too?

WorkCentre 7855 is the older 064.x firmware family. The menu paths look different (the panel is the older Sun Sparc-style UI) but the underlying CWIS settings are identical. Look for the same setting in CWIS rather than chasing it on the panel.

What if my MFP is HP-branded under the 2017 Samsung acquisition rebadging?

That is a different printer. Xerox kept its own product line. If your printer's web admin says "FutureSmart" anywhere, that is HP, not Xerox.

Does the procedure void my AMC?

Xerox India's standard AMC explicitly allows user-performed operations on any setting documented in the user manual. Anything that needs the service-mode access code (1234 + Stop on older models) usually voids the AMC unless a Xerox-certified engineer signs the work log. I always check the AMC contract clause before touching service mode on a customer's machine.

How often should I run preventive maintenance on a Xerox MFP?

For under 4,000 pages a month: every 6 months. For 4,000-15,000 pages a month: every 3 months. For above 15,000 pages a month (a small-print-bureau workload): monthly. The CWIS audit log will tell you when the engine starts complaining; do not wait for the panel error light.

That covers the full on brother web connect runbook the way I deliver it to a customer. If you treat CWIS as the source of truth instead of fighting the panel, and if you pull the audit log before you change anything, this works on the first try about 90% of the time. The remaining 10% is almost always a consumable counter that needs a service-mode reset, which is documented in the Xerox service manual for your exact model and is a 90-second job once you have the manual open in front of you.