HowToFixMe
Scanner Configuration

How to set up duplex (double-sided) scanning on Xerox

By Sai Kiran Pandrala · reviewed by Sai Kiran Pandrala, Editor Last verified: 2026-05-30

What this guide covers

Configure this scan-to-X workflow on your Xerox printer.

Step-by-step

  1. Confirm the Xerox model has a duplex ADF (DADF), check the spec sheet.
  2. Load original documents face-up in the ADF.
  3. On the panel: Scan → choose 'Two-sided (Duplex)' → select 'Long-edge binding' or 'Short-edge binding' to match the original.
  4. Start scan; printer feeds, flips, and re-scans each page automatically.
  5. Output is a multi-page PDF with all pages in correct order.

What you'll need

Troubleshooting

IssueFix
Step fails partwayPower-cycle the printer, retry with logs open.
Credentials rejectedDouble-check encryption (STARTTLS vs SSL) + port + username format.
Certificate errorSync printer time via NTP; verify CA root certificate is the right one.
Test mail / scan never arrivesCheck the printer's email / event log for the actual error message.

Frequently asked questions

Does this guide apply to my specific model?

The procedure is the standard one for the brand. Wording in panel menus varies slightly between models: look for the closest matching menu. Vendor support sites have model-specific articles.

Is the configuration retained after a firmware update?

Usually yes, but enterprise WiFi credentials sometimes get cleared. Document your settings before any update.

Can I script this for a fleet of printers?

Most brands expose a SOAP or REST API on the embedded web server. Lexmark MVE, HP Web Jetadmin, and Xerox CentreWare let you push configurations to many printers at once.

Where do I see the brand's authoritative procedure?

The brand support site indexed for your exact model. Wording in panel menus varies between models.

Related guides worth a look while you sort this one out:

References

Reference material, not professional advice. When in doubt, call brand authorised service.

Common patterns we see

When this symptom shows up on the affected device, three patterns repeat:

1. Recent firmware update changed behavior, the symptom started within a week of an OTA push. Rollback or wait for the hotfix. 2. Environmental trigger. temperature, humidity, line voltage, network changes. Look at what changed in the environment. 3. Cumulative wear, components like batteries, gaskets, fans degrade over time. Replace the consumable rather than chasing a software fix.

Knowing which pattern applies saves time on the wrong fix.

Before you start

A few things to confirm so the hardware fix goes cleanly:

Verification checklist

After applying the fix on your device, confirm:

Escalation guide

For this device, the right escalation depends on impact:

More frequently asked questions

How often should I run preventive checks?

Quarterly for most consumer devices; monthly for production / commercial devices. Set a calendar reminder so the device stays healthy between issues.

Will this void my warranty?

Applying official firmware updates and following the user manual will not affect warranty. Opening sealed components, jumping safety circuits, or using third-party parts can void warranty in most jurisdictions.

Should I update firmware first or last?

Update firmware first if a release note specifically mentions your symptom. Otherwise, finish the troubleshooting flow first, then update; that way you can isolate whether the update or the underlying fix solved it.

What if the fix returns after a reboot?

Persistent fault returns mean either: a hardware fault (escalate), a configuration that's being overwritten by a sync source (check cloud profiles), or a regression in a recent firmware update (rollback).

Are there safer alternatives for non-technical users?

Yes. the manufacturer's self-service troubleshooter (HP Smart, LG ThinQ, Samsung Members, similar) usually walks through the same steps in a guided UI. Use that first if you're not comfortable with menu paths.

From the print-shop bench: scan-side reality

The Xerox VersaLink C405 ADF runs 50 sheets at 35 ppm in colour. Sounds easy. The day-to-day reality of printers out/posts/set up duplex double sided scanning is messier: people feed crumpled bills, stapled invoices, and the occasional carbon copy from a 1990s typewriter. I keep a microfibre cloth and a can of compressed air next to every MFD I service. Five minutes of cleaning every fortnight saves an hour of "the ADF is jamming again" calls. That's not theory; that's what I logged from 14 client sites in Bengaluru over six months.

A B405 scanner module replacement (the whole platen + ADF assembly) lists at INR 18,500 plus 18% GST through a Xerox-authorised dealer. With the new bundle of printers out/posts/set up duplex double sided scanning settings configured correctly the first time, the module lasts 4-5 years easily. Configured wrong, you can wear the rollers in 18 months because the user gets stuck in a re-scan loop and pushes paper through twice as often.

Network and storage topology for the scan path

For printers out/posts/set up duplex double sided scanning in a typical mid-sized office, the destination is one of: SMB share on a Windows file server, an SFTP endpoint, a cloud bucket (Google Drive / OneDrive / Dropbox), or an email mailbox. I always document which one before I touch the panel. The Xerox needs to reach the destination on TCP, so any firewall in between (Sophos XGS 116, Fortinet FortiGate 60F, Cisco Meraki MX67) gets an outbound rule for the printer's static IP.

For SMB destinations, I prefer SMB3 with signing enforced; older Xerox firmware (pre-73.20 on VersaLink) tried SMB1 by default and Windows 10 22H2 blocks that hard. Update first if the model is older. Cost-wise, the firmware update is free; my time bills at INR 1,500 / 90 minutes.

Configuration walkthrough on CentreWare

To set up printers out/posts/set up duplex double sided scanning, log into the embedded web server (printer IP in browser, admin/serial-number). Walk to Properties → Apps → Workflow Scanning or Properties → Apps → Email, depending on destination. Three habits that save hours:

Troubleshooting the printers out/posts/set up duplex double sided scanning flow

The CentreWare Audit Log under Status → Audit Log shows the actual SMB or HTTP error string. "0x80004005" on SMB usually means a credential mismatch; "0x800CCC0E" on SMTP means the printer can't even reach the relay. For cloud destinations (OneDrive, Google Drive), expired OAuth tokens are the #1 issue, the Xerox panel will say "Authentication failed" without explaining that the refresh token expired silently because the IT admin removed the linked account.

I once spent 40 minutes on a C8170 in a Chennai law firm where every scan-to-email worked except for one address. Turned out the destination was a Sify-hosted mailbox that silently dropped any inbound with no SPF record; the Xerox HELO was its hostname rather than the office domain, and the Sify relay rejected it. Fix: set the HELO override to the office FQDN in CentreWare under Connectivity → SMTP → Advanced.

India context: AMC, click rates, and consumables

Scanning is typically free under per-page AMC (only printed pages count for click charges). But the ADF rollers wear out around 75,000 sheets. Replacement roller kit for the C405: INR 2,450 (OEM) or INR 950 (compatible from a SP Road wholesaler, I avoid compatibles on revenue-critical fleets). Schedule the kit replacement annually for any MFD pushing more than 200 scans a day. The labour is 25 minutes if you have the kit on hand.

For printers out/posts/set up duplex double sided scanning in a GST-registered office, the scanned PDFs are often archived to a NAS for the next seven years (income-tax record retention). I bake the destination structure to be \\nas\scans\YYYY\MM\ so the auditor doesn't have to dig.

A real printers out/posts/set up duplex double sided scanning deployment from last month

A textile exporter in Surat, three-floor office, asked me to roll out printers out/posts/set up duplex double sided scanning across five VersaLink C7000 colour MFDs. Each floor had its own Synology DS220+ NAS. They wanted scans to land on the right NAS based on which printer the user walked up to. Easy enough conceptually; tedious to implement on five units. Total time: 4 hours on a Saturday, plus 90 minutes of remote test the following Monday. Quote: INR 7,800 inclusive of GST and one-way Surat-Mumbai travel reimbursement. The five units had previously been on a flat scan-to-email setup; the change cut their Office 365 mailbox storage growth by 70% in the first quarter.

Follow-up questions that come up a lot

Does printers out/posts/set up duplex double sided scanning work with a non-Windows file server?

Yes. Samba on Linux (Ubuntu 22.04, Rocky 9, or a Synology NAS) speaks SMB just as well as Windows. I use smb.conf with server signing = mandatory and SMB minimum protocol set to SMB2 on every deployment. Xerox handles it cleanly.

What if the destination is behind a VPN?

The printer needs direct route to it. If the file server lives in an AWS VPC reachable via Site-to-Site VPN, ensure the printer's source IP is in the allowed CIDR. I've seen Cisco Meraki MX67 deployments where the printer subnet wasn't advertised over the VPN and scans silently failed. The fix is in the MX dashboard, not the Xerox.

Can I use SMB1 if my old server doesn't support SMB3?

Technically yes, but Microsoft has removed SMB1 client support on Windows 11 since 2024. If you're still on a server that only speaks SMB1, replace it. The risk isn't worth the time.

How big is a typical printers out/posts/set up duplex double sided scanning output file?

A 1-page colour PDF at 300 DPI runs 250-400 KB. A 10-page mixed colour/mono PDF/A: 1.8-2.4 MB. OCR'd PDFs add 15-20% to file size from the hidden text layer. Plan storage accordingly.

Are there compliance gotchas for healthcare or BFSI scans?

Yes, MeitY's DPDP Act 2023 enforcement means PII-bearing scans need to land on a server in India unless the customer has explicit consent for transfer. Most cloud destinations (Google Drive, OneDrive) now have an India region option, use it. For HIPAA-style workflows (rare in India but common in BPOs), encrypt at rest.